OUR POLICIES

GENERAL POLICY

Opening Hours

TUESDAY-SATURDAY 9:30AM-7:30PM

SUNDAY – 10:30 AM – 4:00 PM

MONDAY – CLOSED

Hours may vary on holidays or during special events. Please check our website or contact us directly for updates.

We recommend arriving 15 minutes prior to your scheduled service to allow time for check-in, and beginning your experience in a relaxed state. Late arrivals may result with the remaining time of session

Advanced reservation are strongly encouraged to reserve specific booking time or date. A valid credit card is required to hold all bookings. Walk-ins are accepted based on availability.

Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. If an appointment is not canceled within 24 hours, a fee of 100% of the service cost will be charged. Additionally, clients who do not show up for their scheduled appointment will also incur a charge for the full service fee. We appreciate your understanding and cooperation in adhering to this policy, as it helps us manage our schedule effectively. Thank you for respecting our time and the time of others.

We accept major credit cards, debit cards, and cash.

A 20% gratuity is recommended and may be paid in cash or added to your payment method.

  • Massage La Rose Des Vents Wellness Spa reserves the right to refuse or discontinue service at our discretion if policies are not respected or if client health/safety is at risk.
  • Clients reserve the right to discontinue or refuse any service at any time if they feel uncomfortable, unsafe, or if the treatment is not aligning with their expectations. We kindly ask that any concerns be communicated immediately so adjustments can be made. Respectful and open communication ensures a positive and safe spa experience for everyone.

  • All sales are final.

    Massage La Rose Des Vents Wellness Spa does not offer refunds on completed services unless authorized, gift cards, memberships, packages, or prepaid series.

  • By booking or making a purchase, you agree to the terms of this Refund Policy.

To preserve the tranquil environment, we ask that all cell phones be silenced. Talking on phones and photography are not permitted in treatment or relaxation areas.

TUESDAY-SATURDAY 9:30AM-7:30PM

SUNDAY – 10:30 AM – 4:00 PM

MONDAY – CLOSED

Hours may vary on holidays or during special events. Please check our website or contact us directly for updates.

TUESDAY-SATURDAY 9:30AM-7:30PM

SUNDAY – 10:30 AM – 4:00 PM

MONDAY – CLOSED

Hours may vary on holidays or during special events. Please check our website or contact us directly for updates.

To preserve the tranquil environment, we ask that all cell phones be silenced. Talking on phones and photography are not permitted in treatment or relaxation areas.

Guests are expected to behave respectfully toward staff and other clients. Illegal, inappropriate, or sexual conduct is strictly prohibited and will result in immediate termination of the service and possible legal action.

Personal oils, lotions, or other substances may not be used in treatments room unless authorized. Food and outside beverages are not permitted.

  • Lockers are provided with wet treatments, packages with wet treatments and priority is given to members and day-pass guests.

  • While we provide these as a courtesy, the spa is not liable for any loss, theft, or damage to personal belongings. Guests are encouraged to leave valuables at home 

We are committed to providing a welcoming environment for all. Please notify us of any accessibility needs when booking so we may best accommodate your visit.

Please review our Terms of Service below to ensure a seamless and respectful experience at Massage La Rose Des Vents Wellness Spa
Policies and terms are subject to change without prior notice. Please refer to our website for the most current version.

SERVICES POLICY

  • All completed services (massages,facials or other body treatments) are non-refundable unless authorized
  • If you are dissatisfied with your service, please let us know before leaving the spa, and we will do our best to address your concerns or offer an appropriate solution.
Reservations

  • Credit card required to secure all bookings.

  • Please arrive 15 minutes early.

  • Cancellations must be made at least 24 hours in advance to avoid a cancellation fee. If an appointment is not canceled within 24 hours, a fee of 100% of the service cost will be charged. Additionally, clients who do not show up for their scheduled appointment will also incur a charge for the full service fee.

  • We appreciate your understanding and cooperation in adhering to this policy, as it helps us manage our schedule effectively.

  • Thank you for respecting our time and the time of others.

  • Professional boundaries are always maintained. Illegal or inappropriate behavior will result in immediate termination of service.

  • Guests must disclose any medical conditions, allergies, recent surgeries, or pregnancy before booking.

  • Therapists may decline service if contraindications exist.

  • Guests must be 18+ for massage services (16–17 with guardian consent and presence for select treatments).

  • We recommend arriving 15 minutes prior to your scheduled service to allow time for check-in, and beginning your experience in a relaxed state. Late arrivals may result with the remaining time of session

  •  

GIFT CERTIFICATES Policy

  • All gift cards and e-gift certificate sales are final.
  • Gift certificates cannot be refunded or redeemed for cash.
  • Gift cards may be transferred to another person and are valid for services or retailed products offered by our business.
  • Please treat your gift certificate like cash; lost or stolen certificates cannot be replaced.
  • Promotional packages, prepaid series, and discounted services are non-refundable.
  • In some case, remaining balances may be applied toward other services at the regular rate.

MEMBERSHIP POLICY

  • Membership purchases (including wellness, massage, or facial memberships) are non-refundable & non transferable once activated or billed.

  • Monthly membership fees are automatically charged to your payment method on file until canceled.

  • You may cancel your membership with at least 30 days’ written notice before your next billing cycle.

  • Any unused services or credits at the time of cancellation must be used within 60 days and cannot be redeemed for cash.

PACKAGES POLICY

  • Packages, Series, or bundles purchase online are non-refundable.

  • Packages expire 12 months from the date of purchase unless otherwise stated.

  • Unused sessions after expiration will be forfeited and not eligible for refund or credit.

ANTI DISCRIMINATION

Massage La Rose Des Vents Wellness Spa is committed to fostering an environment of respect and dignitiy for all guests and team members.

Effective Date: November 22, 2025

Massage La Rose Des Vents Wellness Spa is committed to fostering an environment of respect, dignit, and safety for all guests, employees, service providers, and vendors. We strictly prohibit all forms of discrimination, harassment, and retaliation within our spa and in any interactions related to our business.

 

This policy applies to:

  • Guests
  • Employees & therapists
  • Independent contractors
  • Vendors & partners
  • Anyone engaging with the Spa in a professional capacity

 

No individual is exempt from this policy.

Protected Categories

We do not tolerate discrimination or harassment based on any legally protected characteristic, including but not limited to:

  • Sex, pregnancy, childbirth, or breastfeeding
  • Gender, gender identity, or gender expression
  • Sexual orientation
  • Race, color, ethnicity, national origin, or ancestry
  • Religion or creed
  • Age
  • Marital status
  • Military or veteran status
  • Physical or mental disability
  • Genetic information or medical condition
  • Citizenship or immigration status
  • Any other category protected by federal, state, or local law

Harassment (Including Sexual Harassment)

Harassment of any kind — verbal, physical, visual, or digital — is strictly prohibited.

Sexual harassment includes but is not limited to:

  • Unwanted sexual comments, advances, or requests
  • “Quid pro quo” behavior (offering benefits in exchange for sexual conduct)
  • Displaying sexually suggestive visuals or gestures
  • Sending inappropriate or sexual messages, photos, videos, or online content
  • Threatening or penalizing someone for rejecting advances
  • Making derogatory remarks about someone’s body, identity, or gender
  • Any form of sexual touching or assault
  • Repeated behavior that creates a hostile, intimidating, or uncomfortable environment

Harassment may occur in person, through text messages, email, social media, or other forms of communication — whether inside or outside the Spa.

A single incident may be considered harassment if it is severe or harmful.

Vendor, Contractor & Third-Party Conduct

Vendors, partners, contractors, and any third parties doing business with the Spa are also prohibited from engaging in harassment, discrimination, or retaliation toward guests or staff.

If a guest or staff member experiences misconduct from a third party, the Spa will respond promptly and may take action including:

  • Terminating the relationship
  • Banning the individual from the premises
  • Reporting to authorities if applicable

Guest Conduct Requirements

To protect the safety and wellbeing of our staff, Massage La Rose Des Vents Wellness Spa enforces zero tolerance for:

  • Inappropriate comments
  • Sexual advances or requests
  • Intimidation or threats
  • Disrespectful or discriminatory behavior
  • Any violation of professional boundaries

 

Any such behavior will result in:

  • Immediate termination of service
  • No refund issued
  • Permanent ban from the Spa
  • Possible report to law enforcement and licensing boards

How to Report a Concern

Anyone who experiences or witnesses discrimination, harassment, or retaliation should report it immediately to Spa Management:

  • In person at reception
  • By email: info@massagelarosedesvents.com
  • By phone: 561-265-5772

 

We encourage all parties — guests, staff, and partners — to communicate concerns promptly so we can take swift and appropriate action.

All reports will be handled respectfully, discreetly, and investigated as necessary.

Investigation Process

The Spa will:

  • Promptly review all concerns and allegations
  • Conduct a fair and thorough investigation
  • Interview involved parties when appropriate
  • Maintain confidentiality to the extent possible
  • Document findings and take corrective action

 

If misconduct is substantiated, corrective actions may include:

  • Immediate removal or termination
  • Permanent ban from the Spa
  • Reporting to licensing boards
  • Reporting to law enforcement if required

 

If behavior does not yet meet the legal threshold but is inappropriate or could escalate, the Spa may still intervene.

Anti-Retaliation Policy

Retaliation is strictly prohibited against anyone who:

  • Makes a good-faith complaint
  • Participates in an investigation
  • Provides information or evidence
  • Supports another person’s report

 

Examples of retaliation include threats, intimidation, punishment, or any negative treatment because a concern was raised.

Any retaliation will result in disciplinary action or removal from the Spa.

No Limitation of Rights

Nothing in this Policy is designed to replace or limit any legal rights employees may have to seek remedies under applicable law or rule.

Massage La Rose Des Vents Wellness Spa is committed to fostering an environment of respect and dignity for all guests and team members. By booking an appointment or making a purchase with us, you agree to abide by the terms of this Cancellation & Return Policy.